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The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
No Longer a Necessary Evil: How Modern CRM Empowers Sales CRM has long been seen as a must-have sales tool...
This is How i CRM: Redglaze Group Aligns the Entire Team to Deliver Customer Success What if you could give everyone that touches customers..
How CRM Improves the Way We Nurture Leads Fill Your Sales Funnel with Success...
Turning CRM Data into Customer Knowledge "Understanding customer behavior" is one of the top reasons why businesses choose to invest..
Adobe EchoSign for Microsoft Dynamics CRM Learn how to send, sign, track, and file contracts without leaving Microsoft Dynamics CRM...
The Essentials of CRM - Free Kit Download this kit to learn everything you need to know about CRM...
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
E-Signatures and Sales: How IT Can Enable the Business to Close Sales Deals Faster Learn how IT departments can lead the business toward a..
Making the Sound Choice: Avoid the Common Pitfalls When Choosing a SaaS Vendor Organizations are frequently turning to SaaS solutions for..
Using CRM Creatively How New Applications of an Established System Add Value...
Eliminating the Noise: Best Practices for the Five W's of Sales Intelligence Much as a journalist is expected to report on the “who,..
CRM's Dirty Little Secret: How to Avoid CRM Sticker Shock When making a CRM decision, it is important to ensure your deployment will not be..
TiVo Reduces Costs by Transitioning to a Paperless Environment Learn how media innovator TiVo leverages electronic signatures to expedite..
Microsoft PowerPoint 2013 -- Free Quick Reference Card This Microsoft PowerPoint 2013 Quick Reference provides shortcuts, tips and tricks..
Learn How IBM Transformed Their Sales Team with SugarCRM IBM leveraged Sugar's unique user-focused CRM to transform its global sales..
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
Salesforce.com's CTO on Using a Cloud Platform THINK BIG, START SMALL, MOVE FAST: An Inside look at how Salesforce runs it...
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
CRM Solutions for SMBs Overcome Challenges and Reap the Benefits...
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Overemphasis on Profit Erodes Your Bottom Line: Why purpose-driven salespeople wildly outperform their quota-driven counterparts Most people..
CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric..
Understanding: E-Business Sales Funnelâ„¢ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
More Turbulent Change Don't Just Survive -- Learn to Thrive During Times of Change!..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
CRM Redesigned With The Individual In Mind Watch the SugarCRM product demo...
SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
The 2015 Customer Contact Center Research Collection Everything content center executives need to know about content center strategy in 2015...
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
No One Hears Your Pounding Heart! The Ultimate Guide to Presentation Confidence This guide will share both tried and true techniques to..
Make It All About Them: Winning Sales Presentations--Free Sample Chapter Debunks the myths of the traditional rules of presentations..
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..
Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
The Presentation Lab: Learn the Formula Behind Powerful Presentations --Free Sample Chapter Revealing the difference between great slides..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Impact of Business Intelligence on Financial Planning, Budgeting, and Forecasting: Aiding Insight and Confidence In Aberdeen's Financial..
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
Insightly Small Business Customer Relationship Management (CRM) Overview Running a small business? Learn how Insightly Can Change Your Life!..
Chance Favors the Prepared Mind: Understanding the Science of Sales Intelligence Discover how to best analyze and segment your customer base..
Mobile Sales Enablement Simplified 70% of sales organizations using tablets are reporting increased sales. Are you one of them?..
Visually 'Showing' Your Product Story Tell amazing product stories using interactive visuals that win deals...
InsideView Success Story: Network Hardware Resale Learn how InsideView's sales tools have jump started Network Hardware Resale's revenue...
The CRM Demo Handbook You already know that a CRM Package is a viable solution to your business needs. Now the task is finding the best..
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
Electrabel GDF Suez Increased Sales Efficiency Learn how Electrabel realized a 25% increase in sales efficiency when they introduced tablets..
Presentation Secrets--Free Sample Chapter Plan, create, and deliver amazing presentations!..
CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
You've Heard of Candy Crush, Now Check out CRM Crush! Avoid the pitfalls of managing your customers and projects without Insightly Small..
CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
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